FAQs

Frequently Asked Questions

How do I pay?

The smjersey Shop offers the following methods of payment: PayPal

How much is the minimum order value?

There is no minimum purchase order value.

How much are the delivery costs?

We Free Shipping Worldwide, for ordering over 2 jerseys.

How long will the delivery take?

Our standard delivery timeframe is between 7 working days. You can get your styles even faster by using express delivery. 

What needs to be considered for Express Shipments?

Express orders are delivered from Monday to Friday, excluding public holidays. Unfortunately it is not possible to send orders that contain personalized styles as express shipments, as these are exclusively created for you. Express orders can only be delivered to home or work addresses. Pick-up locations are excluded.

What is Personalisation of Products?

Personalised styles are created specifically for you. You may either choose a player name, along with his jersey number, or add a name in the text field with any number up to 2 digits. Please note that some special characters may not be supported by our system.

Which specific terms and conditions apply to personalised products?

Specific terms apply for personalised styles regarding returns, withdrawal and delivery periods.

We do not accept returns of personalised products with exclusion of product defects. The right of withdrawal does not apply to personalized products.

Please note that orders containing personalised products incur an extra 2-4 days for processing, on top of our standard delivery timeframe.

Next day delivery is not available for orders containing personalised products.

Has my order been received?

You will receive a confirmation email after completing your order.

Can I cancel or amend my order?

Unfortunately, we are unable to cancel or amend any orders.

Once your order arrives, you can return the parcel to receive a full refund.
Please use the supplied package return sticker included with your order to return it free of charge.

How will I know when my order has been sent out?

When your order had been shipped you will receive a notification of dispatch in the form of shipping confirmation. This confirmation will contain a tracking number which can be used to monitor the status of your package.

Evri will attempt to deliver your package 3 times. If the 3rd delivery attempt is unsuccessful, the parcel will then be returned to the sender.

Can I exchange an item?

Unfortunately, the direct exchange of products is not available at the moment. However, you can return an item and purchase the desired item in it's place.

I would like to return a damaged, faulty or incorrect item, how do I do this?

Faulty merchandise should not be returned using the standard returns process. Please contact our customer service who will be able to advise you further and provide a solution.